Help & FAQ

Quick answers about chests, studs, shipping, and support. Use search or pick a topic below.

Real LEGO · Shipped from Florida · Fair odds

Getting started

What is BrickTreasure?

Getting started

Do I need an account?

Getting started

I already shop on republicbricks.com — does anything carry over?

Studs & billing

What are studs?

Studs & billing

Are stud purchases refundable?

Chests & fairness

How does opening a chest work?

Chests & fairness

Is this fair?

Chests & fairness

What is the difference between livestream chests and regular chests?

Shipping & orders

How does shipping work?

Shipping & orders

How does inventory shipping work?

Shipping & orders

When will my order ship?

Prizes & inventory

Do I get real LEGO?

Prizes & inventory

Can I exchange items I won?

Help

Where can I get help?